- ISBN13: 9780071418218
- Condition: NEW
- Notes: Brand New from Publisher. No Remainder Mark.
Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean–today’s major quality improvement initiatives–explain only how to implement these techniques in a manufacturing environment. Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-ef… More >>
#1 by Ilaxi S. Patel on January 27, 2010 - 4:26 am
A customer is the King ! If there is Quality product, the customer satisfaction ratio level rises up. Customer chooses its high-end needs and service follows. This is the point when this Book comes in too informative to fill in service based approach. With the case studies, the book provides the Executives to go for a solution to satisfy a customer not only with quality but with the service to boost up the sales thereby with cost cutting factors and provide transactions quick and easier with added services and yet not adding the staff. The delivery process can be made much effective with the cost cuts with the clear examples and like other Six Sigma in Business, this one is sure pick for all Manufacturing unit Executives who also believe in Quality Service. Good Read.
Rating: 4 / 5
#2 by Praveen Gupta on January 27, 2010 - 7:21 am
I admire Michael George for coming up with another innovative solution by applying the Lean Six Sigma approach to Service Industry. As Lean Six Sigma has helped companies in the manufacturing industry, this book will help the Service industry.
Praveen Gupta
Author of Six Sigma Business Scorecard
Rating: 5 / 5
#3 by Andre Lautert on January 27, 2010 - 7:55 am
Lean Six Sigma for Service answers the question that I was making myself when I found this book: How should we proceed to improve performance on service environments?
Definetivelly I would reccomend this book to anyone on the services industry (other than my competitors, for sure… hehe)
Rating: 5 / 5
#4 by adm on January 27, 2010 - 8:26 am
LSS in the context of service organizations, this is a must read. Highly exceptional introduction with practical examples. the layout of the information provides an organized roadmap for familiarization.
Rating: 5 / 5
#5 by M. Henjum on January 27, 2010 - 10:06 am
I found this book very practical and well integrated across the Six Sigma and Lean disciplines. Case studies illustrate every principle throughout the book. I have marked mine up with highlights and use it as a reference on a regular basis. It’s not the universe of knowledge on either discipline, but is a good synthesis of the two, and helpful for finding the right tools for the problem and accomplishing project goals.
Rating: 4 / 5