Operations Management presents Terry Hill’s vision of how operations can deliver real competitive advantage for organizations. It provides detailed consideration of service delivery system design, with a dedicated chapter on the subject; introduces the importance of people management from the beginning; provides expanded discussion of operations strategy and market linkage, enterprise resource planning, and supply chain issues including e-procurement; demonstrates o… More >>
Operations Management, Second Edition
Tags: competitive advantage, e procurement, Edition, enterprise resource planning, linkage, Management, Operations, operations management, operations strategy, s vision, Second, service delivery system, supply chain issues