This volume is a comprehensive introduction to the field of quality management, integrating the emerging body of knowledge in the areas of quality theory, quality assurance, and quality control. The author’s practical approach provides examples, allowing readers to participate in and manage quality improvement in manufacturing, government, and service organizations. The volume examines differing perspectives on quality, quality theory, global quality… More >>
Managing Quality: Integrating The Supply Chain and Student CD PKG
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#1 by Aubrey J. Breiner on January 28, 2010 - 7:43 pm
I purchased a book and unfortunately the book was not the book i needed for class. I decided to return it and the process proved easy.
Rating: 4 / 5
#2 by Quality Guy on January 28, 2010 - 8:44 pm
We used this book in my quality management class last semester. I found it very well-written and informative. The author covers the basics of quality first. Next the book covers implementation and then in the end, improvement. The contingency theory-based approach to quality is interesting. Some other books are based on something like the Deming approach or six sigma. This book is very balanced and provides a method for improving quality in any service or manufacturing company.
Rating: 5 / 5